Refund Policy

Our Refund Policy

At Shaadi Biodata Maker, we strive to provide the best possible service. However, due to the nature of our digital products, we have a strict no-refund policy. Please read this policy carefully before making a purchase.

Why We Don't Offer Refunds

Our biodata maker is a digital service that delivers instant results. Here's why refunds are not possible:

• Instant Delivery: Your biodata PDF is generated and delivered immediately after payment
• Digital Product: Once downloaded, the product cannot be "returned" like physical goods
• Free Preview: You can create and preview your biodata for free before purchasing
• Transparency: You see exactly what you're getting before paying

Free Preview Before Purchase

Since you can see exactly how your biodata will look before paying, there's no risk of disappointment. If you're not happy with the preview, simply edit your details or choose a different template—all for free.

What If I Experience Technical Issues?

While we don't offer refunds, we are committed to resolving technical issues. If you face any of the following problems, please contact us immediately:

• Payment deducted but no download link received
• Unable to download your biodata PDF
• Corrupted or damaged PDF file
• Download link not working

In such cases, we will investigate and provide the necessary support to ensure you receive your purchased biodata. Our goal is to resolve all technical issues within 24-48 hours.

Payment Failures or Double Charges

If your payment fails or if you are accidentally charged twice:

• Payment Failure: The amount will be automatically refunded to your account within 5-7 business days by Cashfree (our payment gateway)
• Double Charge: Contact us immediately with your transaction details. We will verify and initiate a refund for the duplicate charge

When Refunds May Be Considered

In extremely rare cases, we may consider a refund request ONLY if:

• There was a technical error on our end that prevented delivery
• You were charged but did not receive access to any biodata
• You were double-charged for the same order

All refund requests must be submitted within 7 days of purchase and will be reviewed on a case-by-case basis. Final decisions rest with Shaadi Biodata Maker management.

How to Request Support

If you encounter any issues with your purchase, please contact us with the following information:

• Your Order ID
• Email address used for purchase
• Payment transaction ID
• Detailed description of the issue
• Screenshots (if applicable)

Our support team will respond within 24-48 hours and work to resolve your issue promptly.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us: